Terms & Conditions
Privacy Statement
We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998).
We collect information about you for 2 reasons: firstly, to process your order and secondly, to provide you with the best possible service.
We will not email you in the future unless you have given us your consent.
The type of information we will collect about you includes:
Your name
Address
Telephone number
Email address
Delivery Charges
Delivery is free to mainland England and Wales for orders of £50.00 and over. For orders under £50.00 a £5.99 post and packing charge will be applied.
Many Scottish and offshore postcodes will incur an additional delivery charge. This is calculated based on the item ordered and the delivery postcode. We will inform you prior to processing your order of any additional delivery charges applicable to your order, at which time you have the right to accept these, or to cancel you order. If you would like to receive a pre-order quote for delivery to your postcode please email us via the 'Contact Us' link at the bottom of any web page. We endeavour to deliver all garments/workwear within 10 to 14 working days. In the unlikely event of there being a delay we will contact you by email. Delivery is normally between 8.00 am and 6.00 pm weekdays (Monday to Friday), however a text tracking system is normally in place with most of our couriers.
Missing Items
If parcels are damaged or items are missing you should either refuse the delivery completely or sign for the parcels as being 'DAMAGED', on electronic pads this can be handwritten before adding your signature. Mistakes cannot be rectified once the number of packages has been signed for, as all carrier related damages and discrepancies must be reported to us within 2 working days. We will not be responsible for any carrier-related damage or shortages reported outside of this 2-day period.
Cancellation Rights, Returns
All items sold through Hevwear Ltd are embroidered and unique to every customer, therefore we will not be able to except any returns or any claim against Hevwear Ltd if we are supplied with incorrect information. see (order conformation)
Order Conformation
We will only proceed with orders if all information and proofs have been agreed by the customer via email or a signature. This can be carried out by one of our agents or by Hevwear Ltd.
Faulty Goods
All goods supplied by Hevwear Limited are covered by a full manufacturer’s warranty. Please note all issues will be dealt with promptly and on a case by case basis.
No Hidden Charges
All prices are subject to VAT at 20% but includes one embroidered logo or crest of your choice and standard digitisation fees. Delivery is also free to the UK mainland.
Cancellation By Us
We reserve the right to cancel the contract between us if:
We have insufficient stock to deliver the goods you have ordered, or
We do not deliver to your area, or
One or more of the goods you ordered was listed at an incorrect price due to a typographical error or an error in the pricing information received by us from our supplier.
If we do cancel your contract we will notify you by email . We are not obliged to offer any compensation for disappointment suffered.
Copyright, Intellectual Property and Images
Logos, graphics, text and all other content within this website are the copyright and intellectual property of Hevwear Limited and/or the respective manufacturers or suppliers.
Permission is granted to electronically copy and print portions of this site for the purpose of placing an order with us. Any other use of information on this site without the prior written permission is strictly forbidden.
Whilst we endeavour to ensure that images are correct and a true representation, please be advised that we cannot be held responsible for incorrect images. Please contact us if you need any verification on product images.
Statutory Rights
These terms and conditions do not affect your statutory rights as a consumer.